Delivery Information

DELIVERY ADDRESS

When placing your order you will be asked for your delivery address. Once you place your order we cannot accept a change of address for security reasons.

If you order a Pre-order item then your order will not be despatched until that item is available. If you have more than the Pre-order item in your order then we will not ship any of the items until the pre-order is available.

Please note we can not ship to PO Boxes.

Pricing

Standard UK Delivery £3.99

Next Working Day UK Delivery £4.99

UPS Premium UK Next Working Day £7.99

Saturday UK Delivery £5.99

Republic of Ireland £14.99

Isle of Man/Isle of Wight/Jersey/Guernsey £14.99

Standard Worldwide Shipping £17.99

Express Worldwide Shipping £21.99

Standard Worldwide and Express Worldwide shipping cost may increase on the weight of the parcel, this will be worked out at checkout.

COURIERS

We use MyHermes for all UK deliveries.

We do not take any responsibility for any parcels left in safe places or after delivery has taken place.

For most European Countries we use UPS - UPS will provide an email delivery update to advise you of approximate delivery times and status

Express Worldwide shipping is provided by UPS - UPS  will provide a text and email delivery update to advise you of approximate delivery times and delivery status.  

STANDARD & INTERNATIONAL DELIVERY

Your item will be despatched between 1-3 working days after your order is placed. 

Standard Delivery then takes between 5-7 working days in the UK and up to 12 workings days for the rest of the world.

Delivery to RUSSIA is not guaranteed - we have found that delivery to Russia is often delayed due to Russian customs.  It has been know to take several weeks for items to arrive. We can provide tracking information but we cannot provide an estimated delivery date.

There are now additional duties and import charges and VAT to be paid by the customer for parcels being imported to Europe from the UK. Please check your countries rules and regulations for costing for import duties, tax and VAT from the UK.

Any import duties and taxes not paid by the customer and refused, may be either destroyed or sent back to us. In the case they are sent back to us, you will be liable to cover the cost of return fees, duties and taxes. 

All Armed Forces parcels delivered to army bases will be delivered by Royal Mail.

These estimates are correct for 95% of deliveries, we do not, however have control over the postal service. Therefore deliveries to International customers may see an increased delay to their deliveries due to the postal service in their country. Royal Mail will only assist us with a claim after 25 days have elapsed.

(UK) Please allow 9 working days before requesting tracking information

(INTERNATIONAL) Please allow 14 working days before requesting tracking information

Additional remote area service charges for certain postcodes and handling charges for heavier and larger parcels can be added by the courier after your order is placed and in this case, we will send you an email explaining this and a paypal invoice for the additional cost.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.

NEXT WORKING DAY DELIVERY (HERMES)

PLEASE NOTE NEXT WORKING DAY DELIVERY IS NOT GUARANTEED AT THIS MOMENT IN TIME.

There is the option to purchase "Next Working Day" delivery in addition to the standard delivery (UK only).

Unfortunately the Next Working Day service is not available for customers in a BT postcode.

This option is available for orders placed before 4pm Monday to Thursday. Orders placed for "Next Day" on a Friday will arrive Monday. Orders placed for "Next Day" over the weekend will arrive Tuesday. If you require a Saturday Delivery then please select "Saturday Delivery" at the checkout.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.

UPS PREMIUM UK NEXT WORKING DAY

To ensure you are able to receive your order as fast as possible during the Covid-19 delays, we have introduced a premium next day service with UPS. This option is available for orders placed before 12pm Monday to Thursday. Orders placed for "Next Day" on a Friday will arrive Monday. Orders placed for "Next Day" over the weekend will arrive Tuesday.

EXPRESS WORLDWIDE DELIVERY (UPS)

There is the option to purchase an "Express" delivery worldwide. Express delivery allows your purchase to be with you within 5-7 working days (Monday-Friday). 

If you select Express Worldwide delivery your order will be processed and shipped on day 1 (Monday to Friday until 4pm BST). 

If there are additional custom charges applicable for shipments into your country then the customer is responsible for these. 

Deliveries will be made Via UPS and full tracking will be made available to you via text and/or email.

Additional remote area service charges for certain postcodes and handling charges for heavier and larger parcels can be added by the courier after your order is placed and in this case, we will send you an email explaining this and a paypal invoice for the additional cost.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.

UK SATURDAY DELIVERY

There is the option to purchase "Saturday" delivery in addition to the standard delivery (UK only).

This option is available for orders placed before 4pm on Fridays, unless Friday is a Bank holiday.

If Friday is a Bank Holiday and you require a Saturday delivery then you must select Saturday Delivery before 4pm Thursday.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.