Delivery Information

DELIVERY ADDRESS

When placing your order you will be asked for your delivery address. Once you place your order we cannot accept a change of address for security reasons.

Please note we can not ship to PO Boxes.

Please note we cannot change the delivery method after the order has been placed under any circumstance. 

DPD Pricing

DPD Next Working Day UK Delivery £5.99

Saturday UK Delivery £8.99

This option is available for orders placed before 5pm Monday to Thursday. Orders placed for "Next Day" on a Friday Before 5PM will arrive Monday. Orders placed for "Next Day" over the weekend will arrive Tuesday. If you require a Saturday Delivery then please select "Saturday Delivery" at the checkout.

DHL Pricing 

DHL UK Next Working Day £10.99

There is the option to purchase "DHL Next Working Day" delivery in addition to the standard delivery (UK only).

This option is available for orders placed before 2pm Monday to Thursday. Orders placed for "Next Day" on a Friday Before 2PM will arrive Monday. Orders placed for "Next Day" over the weekend will arrive Tuesday. If you require a Saturday Delivery then please select "Saturday Delivery" at the checkout.

COURIERS

We use DPD/DHL/Evri for all UK deliveries.

We do not take any responsibility for any parcels left in safe places, chosen neighbour or after delivery has taken place.

All couriers are currently contactless delivery with GPS proof and will leave the parcel at the address given on the order. We do not take any responsibility for any stolen parcels if the parcel is left contactless.

If you believe your parcel has been stolen, contact the police prior to contacting us. If you can provide us with a crime reference number, email us and we will assist you further.

For most Worldwide Countries we use DHL/Deutsche Post/Skynet, they will provide an email delivery update to advise you of approximate delivery times and status.

Express Worldwide shipping is provided by DHL, they will provide a text and email delivery update to advise you of approximate delivery times and delivery status.

If For any reason your parcel arrives Damaged, you must refuse the parcel with the courier. If you accept the parcel you are accepting this at your own risk and we do not take responsibility for lost items. 

Please note we may change courier services at any given time due to processing.

Please note that if a parcel is returned to sender at the fault of the customer, for example a collection not being made from a collection point/no answer to delivery attempts, a fee of £5.99 or cost of return shipping will apply for the cost of the parcel to be returned to us, plus an additional fee of £5.99 or cost of return shipping for the parcel to be resent. Alternatively if the customer would prefer a refund, a deduction of £5.99 or cost cost of return would be made from this for the cost of the return.

STANDARD DELIVERY

Your item will be despatched between 1-3 working days after your order is placed. 

Standard Delivery then takes up to 7 working days in the UK.

NEXT WORKING DAY DELIVERY 

There is the option to purchase "Next Working Day" delivery in addition to the standard delivery (UK only).

Unfortunately the Next Working Day service is not available for customers in a BT postcode.

This option is available for orders placed before 5pm Monday to Thursday. Orders placed for "Next Day" on a Friday Before 5PM will arrive Monday. Orders placed for "Next Day" over the weekend will arrive Tuesday. If you require a Saturday Delivery then please select "Saturday Delivery" at the checkout.

Except DHL which the Next Working Day Cut Off is 2pm.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.

UK SATURDAY DELIVERY

There is the option to purchase "Saturday" delivery in addition to the standard delivery (UK only).

This option is available for orders placed before 5pm on Fridays, unless Friday is a Bank holiday.

If Friday is a Bank Holiday and you require a Saturday delivery then you must select Saturday Delivery before 4pm Thursday.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.

EXPRESS WORLDWIDE DELIVERY (DHL)

There is the option to purchase an "Express" delivery worldwide. Express delivery allows your purchase to be with you within 7 working days after dispatch (Monday-Friday). 

If you select Express Worldwide delivery your order will be processed and shipped within 1-3 working days (Monday to Friday until 2pm BST). 

If there are additional custom charges and duties applicable for shipments into your country then the customer is responsible for these, if not paid the shipper will dispose of the parcel.  Delays in customer paying duties and taxes can delay the shipping speed.

Deliveries will be made via the selected courier and full tracking will be made available to you via text and/or email.

Additional remote area service charges for certain postcodes and handling charges for heavier and larger parcels can be added by the courier after your order is placed and in this case, we will send you an email explaining this and a paypal invoice for the additional cost.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.

INTERNATIONAL DELIVERY

International to 14 workings days for the rest of the world including Europe and Republic of Ireland.

Standard Worldwide and Express Worldwide shipping cost varies depending on location and weight and this will be worked out at checkout.

Delivery to Russia and Ukraine and any current war countries is currently unavailable. 

There are now additional duties and import charges and VAT to be paid by the customer for parcels being imported to Europe from the UK. Please check your countries rules and regulations for costing for import duties, tax and VAT from the UK.

If there are additional custom charges and duties applicable for shipments into your country then the customer is responsible for these.

Any import duties and taxes not paid by the customer and refused, may be either destroyed or sent back to us. In the case they are sent back to us, you will be liable to cover the cost of return fees, duties and taxes. 

These estimates are correct for 95% of deliveries, we do not, however have control over the postal service. Therefore deliveries to International customers may see an increased delay to their deliveries due to the postal service in their country. 

(INTERNATIONAL/EUROPE/REPUBLIC OF IRELAND) Please allow 14 working days before requesting tracking information

Additional remote area service charges for certain postcodes and handling charges for heavier and larger parcels can be added by the courier after your order is placed and in this case, we will send you an email explaining this and a paypal invoice for the additional cost.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.