How to Return

RETURNS

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise from UK customers only. 

All eligible items must strictly be returned within to us within 14 days of receipt.

We cannot accept returns for any jewellery, makeup, eyelashes, hats, caps, stick on bras or underwear or sale items.

Please return your unused, unworn item in the original condition with all tags attached back in the original packing.


Please make sure you include your original invoice that came in your order with your name and order number on, if you have lost this please include your name and order number and what you are returning on a piece of paper. SorelleUK will not accept any returns with no information inside, This is the Customers responsibility entirely. 

Please keep hold of your returns receipt as we do not take responsibility for lost returns.

Please note if you receive a Sorelle UK box with your order, this needs to be returned with your returned order, undamaged and packaged otherwise £8 will be deducted.

Returns can be made from outside the UK however all custom charges/ Shipping costs getting the return to us are down to the customer.

All returning items will be provided with a store credit.

This does not effect your consumer rights. You may place an order for your desired item using the store credit.

Please note if we have not received your return we may ask for open door image proof of delivery for us to issue a refund.

Return Policy

All eligible items must be returned within 14 days of receipt. Returns must be returned to our warehouse within 14 days of receiving. Returns attempted outside of this 14 day deadline will be denied and returned to customer at the cost of the customer, if the customer does not pay the return postal costs the item will be destroyed and recycled.

The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as SorelleUK will not be responsible for items lost in transit when being returned to us. 

Items must be unworn and unwashed and free of any smells.

Sorelleuk protects all rights to reject any items If we redeem your item to have been tampered with, caused damage or make unauthorised alterations to obtain a full refund. 

Items must be free of any stains/markings e.g. fake tan/make-up. Items must have all tags, including any original hangtags attached.

All returns will be processed within 20 business days of receiving your item.

We will provide store credit to the value that you paid for the items taking into account any discounts or promotions applied when you purchased the Items.The store credit will not include any delivery charges you have paid.

If you wish to cancel your online purchase contract with SorelleUK you MUST do this via email info@sorelleuk.com within 14 days of placing your order. We will not accept this over social media sites as it needs to be from the email on the order purchased. This does NOT include Pre order items as this is a personalised order.

Non Returnable Items

We do not accept returns for sale items 

We do not accept returns for swimwear items due to hygiene reasons

Any final Sale items are none returnable. 

**Free Beauty Items are sealed, if full order is returned including free beauty item and the seal is broken, deductions will be made for the beauty item. If the hygiene seal is in tact, this will be accepted and not deducted. If full order is returned, free beauty item must also be returned.**

Couriers offer a collect from home contact free service so there is no reason to exceed the 14 days returns period.

Store Credit

Store Credit will be provided in the form of a code sent to the email address provided at the time of the origional order

Store Credit can only be used online at our website, www.SorelleUK.com

Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.

Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

Store credit has no expiration date

Store credit is provided in Great British Pounds (GBP)

Return shipping fees will apply for all store credits issued.

My Item is Faulty/Missing?

In the event you have received a faulty/defective item or goods are in any way faulty, please email us within 24 hours of receipt of delivery with the following information:  

  • Your order ID

  • Which item is damaged

  • A description of the fault

  • Photographic evidence of the fault

  •  An image of the paper invoice you received in your parcel 

Unless proof of damage has been verified by a member of our customer care team, we cannot action a refund or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified as soon as possible. 

Please do not return any damaged goods unless advised by a member of our customer care team, it may result in a slower resolution time and the items could be rejected by our returns team. 

Email contact: info@sorelleuk.com

Don’t forget to add info@sorelleuk.com to your email address book or safe list to ensure you receive our communications.