How to Return
COVID-19 - From the 16th of March 2020 until further notice, our returns policy has been extended to 28 days, in light of the government advice concerning Covid-19. If you have any further queries, please do not hesitate to email our customer services team at email@example.com.
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise from UK customers only.
We cannot accept returns for any jewellery, makeup, eyelashes, hats, caps, stick on bras or underwear.
Please note if you receive a Sorelle UK box with your order, this needs to be returned with your returned order otherwise £5 will be deducted.
Returns can be made from outside the UK however all custom charges/ Shipping costs getting the return to us are down to the customer.
A returns form will be provided in your package and details the returns address. Please remember to print your name and email address clearly so that we can contact you.
All returning items will be provided with a store credit.
This does not effect your consumer rights. You may place an order for your desired item using the store credit.
All eligible items must be returned within 28 days of receipt. Returns attempted outside of this 28-day deadline will be denied and returned to customer at the cost of the customer, if the customer does not pay the return postal costs the item will be destroyed and recycled.
The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as SorelleUK will not be responsible for items lost in transit when being returned to us.
Items must be unworn and unwashed and free of any smells.
Sorelleuk protects all rights to reject any items If we redeem your item to have been Tampered with, caused damage or make unauthorized alterations to obtain a full refund.
Items must be free of any stains/markings e.g. fake tan/make-up. Items must have all tags, including any original hangtags attached.
All returns will be processed within 20 business days of receiving your item.
If you wish to cancel your online purchase contract with SorelleUK you MUST do this via email firstname.lastname@example.org within 14 days of receiving your item. We will not accept this over social media sites as it needs to be from the email on the order purchased. This does NOT include Pre order items as this is a personalised order.
We do not accept returns for sale items
Any final Sale items are none returnable.
Store Credit will be provided in the form of a code sent to the email address provided at the time of the origional order
Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.
Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Store credit has no expiration date
Store credit is provided in Great British Pounds (GBP)
Return shipping fees will apply for all store credits issued.
My Item is Faulty/Missing?
In the event you have received a faulty/defective item or goods are in any way faulty, please email us within 24 hours of receipt of delivery with the following information:
Your order ID
Which item is damaged
A description of the fault
Photographic evidence of the fault
An image of the paper invoice you received in your parcel
Unless proof of damage has been verified by a member of our customer care team, we cannot action a refund or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified as soon as possible.
Please do not return any damaged goods unless advised by a member of our customer care team, it may result in a slower resolution time and the items could be rejected by our returns team.
Email contact: email@example.com